Frank & Honest
Progress2Work
What service does your agency offer?
Progress to work is an initiative of the Employment Agency for people who have had addiction issues. Our remit is specific to drugs. Alcohol alone is not within it but if the user has ever used illegal drugs then that meets the requirement.
The service is to help former users or users who are not chaotic access work or training for work. The work can be paid or voluntary and the objective is to provide individual training, advice and support.
Our workers will assist in skills provisions and job searches and whatever support will help the client achieve their goals.
Who can contact your agency?
Anyone. Basically the client or anyone acting on the client’s behalf. CARAT workers or others working within the penal or justice systems frequently contacting us. There are no bars to the service, which is also accessed via the benefits agencies.
What age range of clients does your agency provide a service to?
Our clients are aged between 16 and 65.
Which geographical areas within Newport does your agency operate?
All of Newport.
What happens when someone first contacts you?
We expect to respond to any referral within 24 hours of it being made. Initial contact is passed to one of our field officers who then initiate a full referral face to face with the client. This may happen at their home, at a probation office (where appropriate) or at any other place deemed suitable by the officer. The officer will then seek to meet the client’s needs.
Does your agency provide prescriptions?
No
Does your agency offer residential care?
No
Contact Details
Progress 2 Work
The Old School Building, Mill Road
Caerphilly CF83 3FD
Tel: 02920 850003
Fax: 02920 855020
Operating Hours
Monday to Friday: 9am – 5pm
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